Terms of Service
Effective date: October 31, 2025
Company: Neighborhood Foundry, LLC — 3000 Old Alabama Rd, Suite 119-121, Alpharetta, GA 30022 • Contact: help@neighborhoodfoundry.com
1. Agreement
These Terms of Service (“Terms”) govern your access to and use of The Missed Call Catcher by Neighborhood Foundry (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
2. Eligibility and Accounts
The Service is for business use by users 18 or older. You are responsible for safeguarding account credentials and all activity under your account.
3. No Emergency Use; Operational Nature
The Service automates operational communications (for example, missed-call follow-ups). It is not monitored for emergencies or life-safety communications. Clinics must publish and communicate their own emergency contact information (for example, a designated emergency line or local emergency veterinary hospital). We do not supply emergency numbers and the Service must not be used to monitor emergency lines or provide emergency advice.
4. Customer Responsibilities
- You control recipients and message content and are responsible for obtaining and documenting any consents required by law.
- Identify your business in messages where required; honor STOP requests immediately; provide HELP instructions that return customer-care contact information; maintain reasonable opt-out records.
- For telemarketing content in the United States, observe applicable quiet-hour limits (for example, 8 a.m. to 9 p.m. recipient local time). Use reasonable hours for non-marketing informational messages.
- Do not use the Service for unlawful, harmful, deceptive, harassing, or abusive content, and do not attempt to bypass carrier filtering or security controls. See the Acceptable Use Policy for additional rules.
5. Third-Party Services and Integrations
The Service may interoperate with third-party services (for example, messaging platforms, CRM, scheduling, payment processors). Your use of third-party services is governed by their terms and privacy policies. We are not responsible for third-party services or their availability.
6. Fees, Billing, Trials, and Refunds
- Subscriptions and billing: You authorize us (through our payment processor) to charge subscription fees on a recurring basis until you cancel. You remain responsible for any applicable taxes.
- Monthly plans: 30-day free trial. Cancel anytime during the trial to avoid charges. After the trial, monthly plans renew automatically; you can cancel anytime, effective at the end of the current billing period. We do not issue prorated refunds for partial periods, except for duplicate charges or where required by law.
- Annual plans: Renew automatically. You may cancel for a full refund within 60 days of the initial annual charge. After 60 days, no refunds; cancellation takes effect at the next renewal.
- How to cancel: Use the Stripe Customer Portal link we provide (Account → “Manage billing & cancel”) or email cancel@neighborhoodfoundry.com. We may request information to verify your identity and account.
- Deposits collected by clinics: If your clinic collects deposits from its clients, those transactions occur between the clinic and the clinic’s own payment provider. We do not custody client funds and are not a money transmitter. Your clinic’s deposit and refund terms apply to those client transactions.
7. Service Changes; Availability; Support
We may add, change, or remove features from time to time. The Service may be unavailable for maintenance or due to factors outside our control. Support is available via help@neighborhoodfoundry.com. We do not guarantee any particular response or resolution time.
8. Data, Privacy, and Processing
Your use of the Service is subject to our Privacy Policy. For personal information that your organization controls and provides to the Service, you are the controller and we act as a processor. We may use sub-processors to operate the Service; categories of sub-processors are described on our Sub-Processor Disclosures page. If applicable, our Data Processing Addendum forms part of these Terms; contact us if you need a signed copy or to request the then-current vendor list associated with your account.
9. Intellectual Property and Feedback
We and our licensors own all rights in the Service. You grant us a non-exclusive, worldwide, royalty-free license to use your submitted content and configurations solely to provide and improve the Service. You grant us a perpetual, royalty-free license to use suggestions or feedback you provide to improve the Service.
10. Beta Features
We may offer features identified as alpha, beta, preview, or similar. Beta features may be modified, suspended, or discontinued at any time and are provided as is.
11. Disclaimers
The Service is provided as is and as available. To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the extent permitted by law, in no event will we be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenues, even if advised of the possibility. Our aggregate liability for all claims relating to the Service will not exceed the fees you paid to us for the Service in the twelve months before the event giving rise to the claim.
13. Indemnification
You will defend and indemnify us from and against third-party claims and liabilities arising from your content, your use of the Service in violation of law or these Terms, your messaging practices (including consent, identification, opt-out handling, quiet hours, and recordkeeping), and your deposit or refund practices handled by your own payment provider.
14. Suspension and Termination
We may suspend or terminate access to the Service if we reasonably believe there is a security risk, unlawful activity, harm to the Service or others, or non-payment. You may terminate at any time as described in Section 6.
15. Governing Law and Venue
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Except as provided in Section 16 (Arbitration), the state and federal courts located in Georgia will have exclusive jurisdiction.
16. Arbitration; Class Action Waiver
Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) or JAMS under applicable rules. You may opt out of arbitration within thirty days of first accepting these Terms by emailing arbitration-opt-out@neighborhoodfoundry.com with the subject “Arbitration Opt-Out” and your account details. Class actions and consolidated proceedings are not permitted.
17. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-product). The updated Terms will apply to your use of the Service after the effective date. If you do not agree to the updated Terms, you must stop using the Service.
18. General
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with any applicable order forms and the Privacy Policy (and Data Processing Addendum, if applicable), constitute the entire agreement between you and us regarding the Service.
Contact
Neighborhood Foundry, LLC — 3000 Old Alabama Rd, Suite 119-121, Alpharetta, GA 30022 • help@neighborhoodfoundry.com
Change Log
- 2025-10-31: Initial publication; Georgia law; email-only support; clinics provide their own emergency contact; monthly 30-day trial; annual 60-day refund window.